YOKE SPACE PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.yoke.space (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

“Google Analytics” to track site interactions, performance issues, transactional actions and general site tracking for our own usage to improve user experience.

“Intercom” tracks data when you start interacting with our chat assistant. Below is what is used to enhance our services and support:

• Name (a person’s full name).
• Email (user’s or lead’s email address).
• Phone number (a user or lead's phone number).
• Web sessions (the number of times a user has visited your site or web app).
• Last seen (the last day a user visited your site or app).
• First seen (the first day a user visited your site or app).
• Recent page views (the URLs a person has visited on your site or in your web app)
• Last contacted (the date you or a teammate last contacted a user).
• Last heard from (the last day a user contacted you via message or email).
• OS (the operating system a person is using).
• Browser language (the language set by the browser a person is using).
• Browser version (the precise version of the browser a person is using).
• Language override (a preferred language setting for a person).
• Messages, comments and conversations in Intercom.

Additionally when you set up a profile, log in, make a booking or attempt to make a booking through the Site, we collect and store certain information provided from you, including your name, Stripe account details and payment information, email address and other contact methods, as well as the frequency and value of bookings you make as a customer or receive as a supplier. We refer to this information as “Booking Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking Information.

We will never request any data deemed “sensitive personal data”, for example information related to your race or ethic origin, religion, orientation or anything else deemed sensitive. Where you are asked for sensitive data in unusual circumstances, please report this to the Data Protection Officer using the details below.

HOW DO WE USE YOUR PERSONAL INFORMATION AND PROCESS YOUR DATA?

We use the Booking Information that we collect generally to fulfill any bookings placed through the Site (including processing your payment information, arranging for sessions, and providing you with booking confirmations) and by using this site you give us consent in order to process your data and in addition, processing is required for delivery of the service. For example, we use this Booking Information to:

• Communicate with you;
• Share details between supplier and customer so that sessions can be carried out;
• Screen our bookings for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

You may receive marketing communications from us if you have:

• Requested information from us;
• Purchased goods or services from us;
• Provided us with explicit consent for us to send you marketing communications;
• Not opted out of receiving marketing communications

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Please note that by submitting information about yourself through the website, you are agreeing for Yoke Space Ltd to process and store that data. This data shall be stored only for the duration of the previously outlined purpose for collection. We do not use your data for any purpose other than those you have agreed to in using the website.

Further ways we process your information are detailed below:

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with carefully selected third parties to help us use your Personal Information, as described above. For example, as a user on the site, where you make a booking with a supplier on the site we will reveal your contact details and personally identifiable information so that the supplier can contact you and arrange for the competition of the booking.

With regards to the technical platforms we use we may share personally identifiable information such as your IP address in the administration, maintenance and review of the site and users, for example we use Netlify as our platform--you can read more about how Netlify uses your Personal Information here: https://www.netlify.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We also use Intercom and if you need more info about how they use data please see this link here: https://www.intercom.com/help/en/articles/1722980-how-intercom-tracks-and-stores-data

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Other than the exemptions above, the data you submit to our website will never be shared with or transferred to any other third-party organisations.

BEHAVIOURAL ADVERTISING

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications, now or in the future, we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by following some of these links:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. We use AWS for storage purposes, for high availability and security. For more information about AWS privacy and data go here: https://aws.amazon.com/compliance/data-privacy-faq/

DATA RETENTION

When you place a booking through the Site, we will maintain your booking Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

DATA CONTROLLER AND DATA PROTECTION OFFICER

Yoke Space Ltd has an appointed Data Controller and Data Protection Officer Adam Halawi to assist us in upholding our commitment to individual rights. Our data protection officer can be contacted both through the live chat form on the website as well as using the contact details below.

YOUR RIGHTS

Yoke Space Ltd respects your rights. We fully observe your right to access your personal data, to object to the processing of personal data, or to erase, restrict, rectify or port your personal data. Relevant requests can be made to Adam Halawi at addresses below.

INFORMATION SECURITY

Yoke Space Ltd has implemented a series of security measures to make sure that your personal data is protected from accidental loss, unauthorised access, alteration or disclosure. We limit access to your data only to those employees, agents, contractors or other third parties with a legitimate reason to access that information. Those individuals or organisations will only ever process or access your personal data upon our explicit instructions. They are subject to a duty of confidentiality.

We code using the OWASP Top 10 as a guide to ensure the most critical security risks to web application development are taken into account when developing our service. You can read more information about that here: https://owasp.org/www-project-top-ten/

COMPLAINTS

If you are not happy with how your personal data has been processed, you should contact Adam Halawi in the first instance by using the contact details listed above. If Adam Halawi is unable to satisfy your concerns, you have the right to apply to the Information Commissioner’s Office for a resolution.

You can contact the Information Commissioner’s Office at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

www.ico.org.uk

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@yoke.space or by mail using the details provided below:

1-75 Shelton Street, London, LND, WC2H 9JQ, United Kingdom

We will process any request within 20 days. Subject Access Requests are normally performed free of charge, but we may need to charge individuals for excessive or unreasonable data requests.